Safe and welcoming “warm hubs”: Building social connections and inclusion in Welsh communities

Abstract

This article is based on research into the development of “warm hubs” in one Welsh city where community organizations and public buildings offered a warm place to access refreshments, food and local support. These hubs (also described as “warm spaces”) aimed to provide a “safe, warm and welcoming” universal offer to all residents. Drawing on qualitative data from those visiting and coordinating the hubs, the research found evidence which suggests the warm hubs largely met their intended aims. The roll out of the scheme was found to be beneficial in responding to the cost-of-living crisis in post-COVID Wales, but it also contributed to the safety and well-being of communities. A key finding was that the hubs were perceived to have broader societal benefits in developing social connections, promoting inclusivity and reducing social isolation. Warm hubs also promoted digital inclusion, although older attendees preferred face-to-face connections. Further research could consider the role of warm hubs within broader, longer-term strategies for addressing inequalities in communities.